Refund Policy

Last updated: September 12, 2026

This Refund Policy is issued by Excel Commerce Solution LLC, operator of Excel Commerce Solution — Beauty Academy. We want you to feel confident enrolling in a course, and this policy explains exactly how refunds work.

Eligibility

Refund requests submitted within fourteen (14) calendar days of purchase, where the course has not been substantially completed (generally, where course progress is below 20%), are eligible for a full refund. Requests outside this window, or for substantially completed courses, are reviewed on a case-by-case basis at our discretion.

How to Request a Refund

Submit a refund request through your Support dashboard, or by emailing support@excelcommercesolutions.com or calling +1 575-250-2446 with your order details.

What Happens After a Refund

Once a refund is processed by our payment processor, Whop, your course access is updated according to our access policy – in most cases access is revoked once the refund is confirmed. Refunds typically appear on your original payment method within 5-10 business days, depending on your bank or card issuer.

Non-Refundable Situations

Courses substantially completed, or purchases outside the eligibility window, are generally not eligible for refund except where required by law. If you believe your situation warrants an exception, contact support – each case is reviewed individually and in good faith.

Chargebacks

We ask that you contact us before filing a chargeback with your bank or card issuer, so we have the opportunity to resolve the issue directly.

Contact

Excel Commerce Solution LLC
8206 Louisiana Blvd NE, Ste A #2389, Albuquerque, NM 87113, United States
Email: support@excelcommercesolutions.com
Phone: +1 575-250-2446